STANDARD TERMS & CONDITIONS
These Standard Terms and Conditions (“STC(s)”) govern the purchase and provision of services under any Unlimited Laser Hair Removal Plan purchased from SIVANA Skin and Laser LLC.
For questions regarding these STCs, please email: contact@sivanaskinandlaser.com
PLAN DESCRIPTION & LIMITATIONS
You (the “Client”) have agreed to purchase the SIVANA Skin and Laser Membership Plan(s). The Plan is designed to optimize hair reduction results based on medical guidelines. The Plan permits a maximum of one (1) laser hair removal service per calendar month during the membership term. Unused monthly sessions do not carry over to subsequent months.
ELIGIBILITY & MEDICAL ASSESSMENT
The Client acknowledges and agrees that laser hair removal services may not be
suitable for everyone, and understands that SIVANA Skin and Laser cannot guarantee any specific result from Client’s purchase of the Plan. Prior to the first treatment, Client must complete a consultation and medical history form to ensure suitability for the service. If, prior to the first laser hair removal service, Client is found not to be medically eligible for laser hair removal services, the Plan will be refunded in full.
SIVANA Skin and Laser reserves the right to deny or postpone treatment based on medical contraindications. Treatment that is discontinued for medical reasons will not result in a full or partial refund for Client.
PLAN FREEZE POLICY FOR MEDICAL REASONS
Eligibility for Plan Freeze.
Clients may be placed on a temporary medical freeze if a SIVANA Skin and Laser clinical professional determines that such a freeze is in the Client’s best clinical interest. Clients may also request to freeze their Plan due to medical reasons by providing the written statement of a licensed clinical professional (physician, nurse practitioner, or physician assistant) with a treatment relationship with the Client. This statement must include:
- A statement confirming that the Client is unable to use the plan benefits for medical reasons.
- The expected duration of the medical condition that impacts their ability to participate.
- The contact details of the clinical professional for verification purposes.
Duration of Freeze.
The Plan may be frozen for an initial period of up to three months, subject to review. Extensions beyond the initial freeze period may be granted upon submission of updated medical documentation. In no event will a medical freeze extend beyond six months, unless the Client is pregnant, in which case the freeze will be extended based on the direction of a licensed clinical professional.
Request Process for a Plan freeze, Clients must:
- Submit a written request via email to contact@sivanaskinandlaser.com.
- Attach and submit the required written statement by the Client’s licensed clinical professional at least 7 days before the intended freeze start date, unless the Client’s medical condition prevents such notice.
- During the freeze period, Client will continue to be charged any recurring fees associated with the Plan, including any fees charged by third party financing sources like GlossGenius et al. Access to Plan benefits will be suspended for the duration of the freeze. The Plan term will be extended by the duration of the freeze period.
PLAN REACTIVATION
The Plan will automatically resume at the end of the approved freeze period. Clients may request an earlier reactivation date by notifying the Company in writing.
LIMITATIONS & EXCLUSIONS
Plan freezes are intended solely for temporary medical reasons and do not apply to non-medical circumstances. This policy does not apply to past periods of non-use or to subscriptions that are already canceled or terminated.
AMENDMENTS & UPDATES
The Company may prospectively amend this policy at any time. Clients will be notified of any significant changes to the policy.
FREE ANNUAL TOUCH-UP
As a Thank You for your loyalty, SIVANA Skin and Laser currently offers an extra service after the treatment plan is complete. After the 3 consecutive 6 months Full Body Membership ends, clients are currently eligible for a free “Touch Up” once per calendar year.
Touch Up appointments will not exceed 5 minutes for XS to L Plans, and 10 minutes for XL and Full Body Plans, and remain subject to all SIVANA Skin and Laser policies and procedures, including clinical protocols, scheduling and cancellation policies, and all applicable STCs. Touch Up appointments treat sparse hair regrowth and are not intended to replicate the effects of a full treatment regimen for a full treatment area. Client must arrive unshaven so service provider can identify and target regrowth. This annual Touch Up is a courtesy extended to our Membership Plan Clients, and SIVANA Skin and Laser reserves the right to change, modify, or cancel this
additional service at any time.
TERMS & CONDITIONS
The Plan will begin on the date upon which the Client pays for the Plan in full, and will continue for a period of eighteen (18) months, excluding any approved freeze periods. Client may elect to terminate the Plan at any time, but such termination shall not entitle Client to any refund except as required by law. SIVANA Skin and Laser reserves the right to terminate Client’s Plan immediately if Client violates any terms of these STCs or fails to comply with treatment instructions.
PRICING & PAYMENT TERMS
The total cost for the Plan is either: Payable in full by the Client or through approved financing prior to the first treatment. For payment installations, Client agrees for SIVANA Skin and Laser to charge the card provided by the Client at the time of purchase, ‘Card on File’. If SIVANA Skin and Laser is unable to charge the Card on File for any reason, Client will not have access to services associated with the Plan until the payment issue is resolved. If payment issue remains unresolved after 60 days, the Plan will be cancellable by SIVANA Skin and Laser. Payments are non-refundable, except in cases where a refund is mandated by applicable law, or as otherwise described in this Agreement.
RESCHEDULING & CANCELLATION
Appointments must be scheduled in advance through the SIVANA Skin and Laser website or by calling the SIVANA Skin and Laser business location. Cancellations or rescheduling requests are subject to SIVANA Skin and Laser’s cancellation and rescheduling policy, available at:
https://sivanaskinandlaser.com/appt-info/
CLIENT RESPONSIBILITIES
The Client agrees to follow all pre and post-treatment care instructions provided by SIVANA Skin and Laser. The Client must inform SIVANA Skin and Laser of any changes in medical condition, medications, or other factors that could impact the treatment. Client must fully and accurately complete all Client intake forms, notices, and consents required for laser hair removal services.
CONFIDENTIALITY & PRIVACY
Client acknowledges and agrees that the frequency and timing of laser hair removal appointments will be determined and subject to medical guidelines, including recommendations based on individual skin type, hair growth cycles, and other relevant factors. The Client understands that adhering to the recommended schedule is essential to achieve optimal results and minimize potential risks. Any deviation from the recommended schedule is at the Client’s own risk and may affect the effectiveness of the treatment.
To understand how SIVANA Skin and Laser collects, uses, and discloses personal information, please review SIVANA Skin and Laser’s Privacy Policy, available here:
https://sivanaskinandlaser.com/privacy/